Refund policy

Jewel Keeper – Return & Refund Policy

At Jewel Keeper, we aim to provide stylish and practical jewelry organizers that help keep your favorite pieces protected and neatly arranged.

If there is an issue with your order, you may request a return or refund under the conditions below.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the 14-day return period

  • The item is unused and in its original packaging

  • The item is damaged, defective, or incorrect

  • The item is returned in a condition suitable for resale, where applicable

🚫 Non-Refundable Items

We may not accept returns for:

  • Items that have been used, washed, altered, or damaged after delivery

  • Items returned without their original packaging

  • Custom or made-to-order products

  • Final sale or discounted items

  • Products marked as non-returnable at checkout

  • Items damaged because of misuse or improper handling

  • Damage caused by excessive force, unsuitable cleaning, or improper storage

📝 How to Request a Return

To request a return, please contact our support team and provide:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the product where applicable

  • Photos of the packaging if the item arrived damaged

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information, photos, or order details where needed.

All returns must be approved before the product is sent back.

2. Return Instructions

If your request is approved, we will provide:

  • The return address

  • Shipping instructions

  • Any additional return information required

Return shipping costs are normally the customer's responsibility unless:

  • The item is defective

  • The item arrived damaged

  • You received the wrong product

We recommend using a trackable shipping service for returned products.

3. Refund Issuance

Once your return has been received and inspected:

  • We will notify you whether the refund has been approved

  • Approved refunds will be issued to the original payment method

  • Refund processing typically takes 5 to 7 business days

  • Your bank or payment provider may require additional processing time

📌 Important Notes

  • All returns must be pre-approved by Jewel Keeper

  • Products must be returned in their original condition

  • Original shipping fees are generally non-refundable unless the item was faulty, damaged, or incorrect

  • Returns showing signs of use, damage, alteration, or missing packaging may be rejected

  • Customers are responsible for securely packaging returned items

  • Excessive, fraudulent, or suspicious return requests may be refused where permitted by applicable law

💬 Need Help?

If you have any questions about a return, refund, damaged product, or incorrect order, please contact us through our Contact Us page.

Our support team will review your request and assist you with your Jewel Keeper order.